Conference programme

The conference will offer great opportunities for sharing best practices, hearing new ideas, discussing innovations and strategies that will help drive new business areas and activities for postal operators.

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DELIVERING STRATEGY, INNOVATION AND TRAINING

Day One Conference

CEO FORUM – STRATEGIC OPPORTUNITIES AND CHALLENGES

Session 1 Theme: Strategic Imperatives

The transformation of the POST from a bureaucratic public monopoly to a modern, commercially profitable and customer focused business.
Reform of the postal sector
Change leadership.
Visions for the future of posts in Latin America
Strategic roles in economic development and social inclusion

Session 2 Theme: Business development in the region

Different business models, alternative networks, strategic partnerships
Regional focus - visions for the future of posts in Latin America and the Caribbean
Market development – opportunities in the sector for collaboration, knowledge share and exchange of ideas and best practice
Emerging business challenges, key business measures

Session 3 Theme: Insights from across the postal world

Global perspectives, trends and developments from around the postal world
Key drivers of change, perspectives on the mega trends – digital age, e-commerce
Lessons learnt from other transformation programmes
Opportunities and challenges of a liberalised market, regulatory issues

Session 4 Theme: Exploring and planning new strategic directions

Diversification for revenue generation, including financial services and e-government
Exploiting the integration of physical competencies with digital access
Leveraging business opportunities across e-commerce
Reinventing direct mail for a new generation

Day Two Conference

Business Leaders Forum – INNOVATION IN THE POSTAL BUSINESS

Session 1 Theme: Harnessing benefits from new technologies

Managing the introduction of new technologies
Effective change management for early realisation of benefits
Developing a culture of innovation
Innovative applications of emerging technologies

Session 2 Theme: Key technology platforms and enablers

Addressing and address management
Latest developments in automation and materials handling
Sequencing for mixed mail flows
Letters, flats and packets – automated sorting solutions

Session 3 Theme: Re-engineering operations to deliver new business solutions

Delivering on e-commerce – response management, track and trace, customer access
Integrated logistics and transport networks for parcels and packets
Precision and secure delivery options for demanding consumers
Challenges of cross-border e-commerce operations and customer response
Modernising the retail network for the digital age
Leveraging other business opportunities across e-commerce